Helpdesk Module Training in Odoo

Course group: Information and Communication Technologies, Computer Use

Objective: Using Odoo’s helpdesk module at a key user level.

Course Description

• Core helpdesk module settings.
• Creating and managing the ticket system.
• Managing, routing, and resolving tickets.
• Email templates — customer satisfaction surveys. Reporting.
• Compatibility with other Odoo modules: project and maintenance modules.
• Client-specific examples.

Learning Outcomes

Upon completion, the participant:

• Understands the core settings of the helpdesk module.
• Can create and manage the ticket system.
• Can effectively manage, route, and resolve helpdesk tickets.
• Can create and use email templates, including setting up customer satisfaction surveys.
• Understands the helpdesk module’s relationship with other Odoo modules.
• Can use reporting to evaluate helpdesk performance.

Course Details

• Volume: 5 academic hours total, of which 2.5 hours are independent work and practical exercises.
• Language: English
• Duration: up to 1 month
• Price per participant: €300 + VAT

Completion Requirements

Participants who achieve the learning outcomes and successfully pass the assessment receive a certificate. Those who do not participate in the assessment or do not pass receive an attendance confirmation. An attendance confirmation is also issued if the participant discontinues the course — in that case, only the topics attended are listed.